Delivery & Returns

Delivery Information

Shipping & Delivery

We will do our best to dispatch your order within 1 to 2 working days. Certain items however are made to order and delivery timescale is noted in the item description. In the event of your item being marked as available, but is out of stock, you will be advised of a likely timescale or offered a full refund.

Your order will be shipped by Royal Mail second class standard parcel.

UK Standard Delivery Charge: £2.95 (Small Parcel)
UK Standard Delivery Charge £1.50 (Large Envelope)

Please allow 3-5 working days for delivery.
UK Special Delivery Charge: £Variable
Please call us to discuss expediting your order. Delivery costs will change depending on weight and speed of delivery.

Overseas Deliveries

For Overseas deliveries (outside of UK) please contact us for a quote for delivery costs.

Re-Delivery

Please provide us with an address where parcels can be received, as once orders have been returned due to not being collected, a re-delivery charge of £4.95 will be incurred.

Returns Policy

For Unwanted Products 

We offer a 14 day no quibble guarantee so you can send any item you are not completely happy with back to us, in the original packaging, and in a resaleable condition. We will refund in full (excluding P&P), using the same payment method used to purchase the goods. Refunds will be made within 14 days, on receipt of the returned, undamaged goods. You will be responsible for the return postage costs.

For Faulty Products:

We try our best here at Art Room 59 to ensure that products we send arrive in perfect condition. However, if the product you ordered arrives damaged or faulty, or is not what you ordered, we will replace it free of charge or provide you with a full refund as appropriate, if you return the product to us within 14 days of receipt.

Returning Faulty or Damaged Goods:

No refund can be given if the goods are returned more than 14 days after purchase, unless a fault is found with the product(s). We regret we cannot give refunds for postage. This does not affect your statutory rights.
NB, you are responsible for the safe return of items. For your own protection, please use an insured method e.g. recorded delivery, or proof of postage receipt. No charge is made by the post office for this service.

Jewellery Returns

For reasons of hygiene earrings cannot be returned for any reason unless proven faulty when purchased.

Returns Procedure:

The returns procedure is as follows:

Please email ruth@artroom59.co.uk stating which item(s) you wish to return, along with the order reference number, letting us know if you would like an exchange or refund, and return the item(s) to the address below:

Art Room 59
59 Townhill Road
Dunfermline
Fife
KY12 0JF

For return enquiries, please contact ruth@artroom59.co.uk

All of our online card transactions are handled by Paypal and RBS Worldpay, which offers 128-bit encryption covering all credit card transactions, to ensure that your details are protected at all times.

Art Room 59 is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998. Art Room 59 will never disclose your information to third parties.